nmu what to do in the event of a claim cargo
 
 
     
 
 
 

don't panic
Contact our Claims Department, (see the Your NMU Contacts section) as soon as possible, and give them as much information and documentation as you can.

 
 
 
 
 

time is of the essence
The sooner you tell us about a claim, the sooner we can help.

If goods are missing, prompt intervention (before the trail goes cold) may lead to their recovery.

 
 

 

 

 
 
 
 
  To help you, there’s a claim notification form on the 'Forms to Help You' section of our web site; but don’t delay contacting us while waiting for this or anything else.
 
 
 
 
 

will a survey be required?
To keep claims costs down, we don’t normally instruct surveyors where loss or damage is unlikely to exceed £2,500.

 
 
 
     

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