Freight Liability Claims

Time is of the Essence

The sooner you tell us about a claim, the sooner we can help; so please call us on 0161 236 3380 or e-mail liabilityclaims@nmu.co.uk as soon as possible.

We can then give advice about what to do and about the information and documentation that we will need to progress the claim.

Policyholders should:

  • Not admit liability without approval from us
  • Advise goods owners to report the matter to their own cargo insurers in the first instance
  • Hold any responsible subcontractors liable as soon as possible, and let us have details of their insurers
  • Inform the police if appropriate, for example in the case of theft

Things to remember:

  • Freight liability policies cover liability for loss or damage; not the goods themselves
  • Trading conditions for carriage, storage and forwarding services generally limit liability to a figure based on the weight of goods lost or damaged and require claims to be made within certain time limits

For larger or more complicated claims, we may instruct a surveyor to assist, and if litigation is threatened, then we will instruct a lawyer to defend the policyholder’s position.


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