CyberSafe e-trade platform
Our platform is broker administered and offers a simple step by step quote and bind cyber e-trade solution, which includes a premium indication and target premium feedback facility and immediate issuance of full contract certain quotations and policy documentation.
Registered user? Click here to login.
Not a registered user? Contact our cyber team to request an account at firstname.lastname@example.org
CyberSafe e-trade platform demo
Cyber e-trade platform troubleshooting
In the unlikely event that you should experience an error message using the NMU CyberSafe e-trade platform, please see below four of the most common issues that arise along with how to rectify them to assist before getting in touch with us:
Issues experienced logging into the platform
Are you using your corporate work email when trying to access the platform?
The solution: Use the ‘@onmicrosoft.com’ username contained within your original system access email to log in.
Are you using the wrong URL for logging in?
The solution: Use this URL in Google Chorme: https://realytix.munichre.com/start – (right click then select ‘open hyperlink’ or copy/paste into Google Chrome).
Are you using a shared virtual computer?
The solution: Close Google Chrome and load URL & login again, but avoid using shared virtual computers where possible.
Issues experienced connecting to the platform
Potential problems to explore include:
- Internet Service Provider related problems
- Using a (corporate) VPN that blocks certain settings that are needed.
- Not using a VPN and the corporate security policy is not allowing for certain settings that are needed for the platform without a VPN connection.
- Having firewall (hard- and/or software firewalls) related settings that stop access.
- Being a “guest” user in Wi-Fi networks.
- Not using an up-to-date version of Google Chrome Browser.
- Unstable / lost Wi-Fi or LAN connection
Issues experienced whilst logged into the platform
Are you getting automatic timeout due to security reasons (most probable reason)?
The solution: Close Realytix down and log in again.
If the error repeats itself: Please take a screenshot of the error and send it to email@example.com, so we can investigate.
Please be advised that weekly updates of a Tuesday morning result in a downtime of up to 30 minutes, if you’re logged in during this time then you will receive a ‘Server Error’ message.
In the event that you have forgotten your password, please email firstname.lastname@example.org and a member of the team will issue a password reset. You will then receive an automated email with updated login credentials, along with a link back to the platform.
Can’t resolve your issue?
Should you find that none of these suggestions resolves the problem, please contact a member of the Cyber team below who will be more than happy to assist;
“I’ve never had such an easy transaction with any Insurer on any class of insurance than I have just had transacting cyber business with you today”.
“We use you because you’re so easy to deal with. The cover and price are good but the ease of dealing is the main factor”.
“Thanks for all your assistance, great product and platform!”