Fast Track Claims

Fast and fair claims settlement

We pride ourselves on prompt and efficient claims management, supported by the use of technology.

We recognise the importance of enabling our policyholders to resume their operations and manage day-to-day business as quickly as possible after a loss. To speed up the claims process, Fast Track allows small losses to be submitted via a simple web portal.

Losses submitted via NMU Fast Track Claims:

  • don’t normally require formal supportive documentation,
  • are handled by a dedicated in-house team of experts to process settlement, and
  • paid directly via BACS within 72 working hours, if the criteria are met

Cargo claims

NMU Cargo policyholders can submit claims of GBP2,500 or less (before application of any deductible) via Fast Track Claims.

For claims over GBP2,500 or relating to other classes of business, please contact our claims team here.


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