Fast Track Claims

Simplifying small cargo losses and paying claims within 3 days using Fast Track Claims

We recognise the importance of enabling our policyholders to resume their operations and manage day-to-day business as quickly as possible after a loss. To speed up the claims process, Fast Track Claims allows small losses to be submitted via a simple web portal.

Losses submitted via NMU Fast Track Claims:

  • don’t normally require formal supportive documentation,
  • handled by a dedicated in-house team of experts to process settlement, and are
  • paid directly via BACS within 72 working hours, if the criteria are met

We pride ourselves on prompt and efficient claims management, supported by the use of technology.

NMU Cargo policyholders can submit claims of GBP 2,500 or less (before application of any deductible).

For claims over GBP 2,500 or relating to other classes of business, please contact our claims team.


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