Specialty insurance solutions – Why NMU?
NMU is an award-winning provider of specialty insurance solutions
We are the first choice for brokers looking for specialty insurance, offering solutions that are not simply off-the-shelf, but built upon a real understanding of the risks faced by policyholders. This, together with our ability to write risks such as storage, installation, construction and exhibitions outside of the UK and offer terrorism cover on overseas property, sets us apart from the competition.
You can count on us, when you need us most! We are NMU
Our team of professionals based across the UK, provides customers with an in-depth product knowledge and a real personal service.
Unrivalled service is the key to our success and the driving force behind everything we do. Brokers value the straight-talking, innovative and flexible approach that has shaped our development since 1982.
At the heart of our business are:
- attention to detail
- flexibility and;
- the fair treatment of customers.
Never a business to follow the crowd, we forge our own path.
We’re proud of our achievements!
- 5 Star Cyber Insurance Award 2022 – Insurance Business UK
- Cyber Insurance Bronze – Insurance Age Broker Satisfaction Survey 2022
- Gold Strongest for Service Award – Commercial Lines – Insurance Age Broker Satisfaction survey 2021
- Top 20 Best Insurance Employer 2021 (**** Star) – Insurance Post
- Underwriter of the Year – Insurance Age Broker Choice Awards Winners 2018
- Overall Underwriting Team of the Year – Insurance Post Underwriting Service Awards Winners 2017
- Construction & Engineering Team of the Year – Insurance Post Underwriting Service Awards Winners 2017
- Transport / Freight (including Marine & Cargo) Team of the Year – Insurance Post Underwriting Service Awards Winners 2017
- Transport / Freight (including Marine & Cargo) Team of the Year – Insurance Post Underwriting Service Awards Winners 2016
- Transport / Freight (including Marine & Cargo) Team of the Year – Insurance Post Underwriting Service Awards Winners 2015
- Transport / Freight (including Marine & Cargo) Team of the Year – Insurance Post Underwriting Service Awards Winners 2014
- Transport / Freight (including Marine & Cargo) Team of the Year – Insurance Post Underwriting Service Awards Winners 2012
Brokers consistently recognise our commitment to delivering market-leading, local service through our office network, and we would like to thank all those who take part in the surveys.
What customers say about us and our service
Please convey my thanks to your team at NMU , as you have been the ‘perfect constant’ in 2020 especially given the difficult market – it is sincerely appreciated.
Our other direct markets have been unimpressive, so it is fair to say that NMU have a very high bar that others should be envious of.
You have a great team – one that cares!
In an industry slowly being choked by compliance and regulations it is comforting to know that when required there still remains the odd company who are able to show flexibility and apply that little used commodity common sense. I would like to thank NMU for your help with a potentially contentious claim.
This is another example of why I have and will continue to place business with NMU.
Director, Bridge Insurance Brokers:
The measure of a preferred insurer partner is how they perform in times of crisis and NMU have displayed exemplary assistance not only with how they have helped our policyholders with this initiative but also other measures they have taken. At a time when businesses are so worried about their future the action that NMU has taken is superb and we thank them for their continued support.
Director, Thompson & Co Insurance Brokers:
We would like to thank the claims department on their handling of a claim and in particular, Cheryl Hulme, who spent a great deal of time and effort to settle the claim in the best interests of the insured which helped us greatly with a difficult and complex case.
Senior Account Handler, Aston Lark:
Just wanted to give one of your colleagues some praise. Normally in this industry, people are so quick to criticise, but Sheila (Claims Adjuster) has been brilliant. I really appreciate the help and guidance she has been able to provide me with.
Commercial Director, REIDsteel:
Thanks for making this happen! It is because we and you NMU are prepared to do something a little extra for our client that the work keeps coming in. Our client is French but prefers to deal with us, an English company because he gets a better product and service from us. So, thank you to everybody for taking the trouble to make this happen. It makes a big difference and is much appreciated.
Account Executive, Capital and County Insurance Brokers:
I wanted to provide some feedback to a case which we have just had instructions to renew with you.
The client suffered a theft claim late last year and he has asked me to relay their thanks in the efficient and prompt way the claim was handled by NMU. He could not praise NMU highly enough.
As you are probably aware we have procedures in place that we remarket every 3 years and as a result of the service received, the client specifically requested that we not do so.
Could you please pass on our and the client’s thanks to all concerned.
A Munich Re company
NMU is a trading name of Munich Re Specialty Insurance (UK) Limited and part of Munich Re Specialty Group Limited (MRSG).
As well as operating at Lloyd’s, MRSG has developed a global network of international distribution companies located throughout the UK, Ireland and the United States, as well as Asia, with offices in Hong Kong, Singapore and Labuan. It is also represented within Lloyd’s China. A separate unit, Watkins Marine Services, which focuses on transportation-related and energy-risk management, operates within our Lloyd’s broker, Roanoke International Brokers Limited.
The Group is a leading player in all lines of Marine and Offshore Energy, War, Political Violence, Space, and Personal Accident. Currently it is further expanding into other Specialty lines, such as Contingency, Cyber and Financial.
The growth and stability in its core market have established the MRSG as strategic within Munich Re’s overall business. The operation has managed to achieve growth whilst retaining its focus on creating a business culture which encourages excellence and innovation, and the careful expansion of its marine and specialty lines of business.