Claims

The reputation of every insurer depends upon the quality of its claims service, and this is never truer than when policyholders suffer a large or complicated loss event.

We pride ourselves on prompt and efficient claims management, which is supported by the use of independent surveyors and adjusters to quantify larger losses and to give advice on mitigation measures.

Time is of the essence – Report claims as soon as you become aware of a problem. We can then give advice about what to do and about the information and documentation that we will need to progress the claim.

The sooner you tell us about a claim, the sooner we can help;

  • Cargo (& Stock-Throughput) contact us as soon as possible on 0161 236 3380 or e-mail claims@nmu.co.uk.
    NMU Cargo clients can take advantage of our Fast Track Claims facility to submit losses of GBP2,500 or less (before application of any deductible).
  • Freight Liability contact us as soon as possible on 0161 236 3380 or e-mail claims@nmu.co.uk.
  • Engineering contact us as soon as possible on 0161 236 3380 or e-mail claims@nmu.co.uk.
  • Marine Equipment contact us as soon as possible on 0161 236 3380 or e-mail claims@nmu.co.uk.
  • Terrorism contact us as soon as possible on 0161 236 3380 or e-mail claims@nmu.co.uk.
  • Motorsport contact us as soon as possible on 0161 236 3380 or e-mail claims@nmu.co.uk.
  • CyberSafe claims, in the event of a Cyber Attack, Cyber Extortion or Data Breach, please contact our breach response provider ReSecure, on 020 3060 6800 (24 hours). For all other cyber claims, please call 0161 236 3380 or e-mail claims@nmu.co.uk.

For further guidance and support, please contact our claims team.


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