Claims

The Shop Window of Insurance

The reputation of every insurer depends upon the quality of its claims service, and this is never truer than when policyholders suffer a large or complicated loss event.

We pride ourselves on prompt and efficient claims management, which is supported by the use of independent surveyors and adjusters to quantify larger losses and to give advice on mitigation measures.

Fast and Fair Claims settlement

Time is of the Essence – Report claims as soon as you become aware of a problem

The sooner you tell us about a claim, the sooner we can help;

  • For Cargo & Stock-Throughput, Engineering, Terrorism, Marine Equipment, Freight Liability or Motorsport claims, contact us as soon as possible on 0161 236 3380 or e-mail claims@nmu.co.uk.
  • For CyberSafe claims, in the event of a Cyber Attack, Cyber Extortion or Data Breach, please contact our breach response provider ReSecure, on 020 3060 6800 or email contact@resecure.org. For all other cyber claims, please call 0161 236 3380 or e-mail claims@nmu.co.uk.
  • For Marine Trade claims, contact us as soon as possible on 0151 473 8080 or e-mail tradeclaims@nmu.co.uk. For more information, click here.
  • For Computer claims, contact HSB as soon as possible on 0330 100 3432 or e-mail new.loss@hsbeil.com. For more information, click here.

We can then give advice about what to do and about the information and documentation that we will need to progress the claim.

For further guidance, please follow the links to the pages relating to particular classes of insurance, or contact your local NMU office.


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