Complaints

In the event that you wish to make a complaint, you can do so at any time by referring the matter to:

The Compliance Department
NMU (Specialty) Ltd
The Exchange
New York Street
Manchester
M1 4HN

Tel: 0161 236 3380
Email: compliance@nmu.co.uk

For Computer Insurance complaints, follow the procedure here.

Lloyd’s multi-stage complaints process

In the event that you remain dissatisfied with the outcome of your complaint, you may wish to escalate it to the Complaints Team at Lloyd’s. Their address is:

Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Tel: 020 7327 5693
Email: complaints@lloyds.com

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and also available from the above address.

Financial Ombudsman Service

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the United Kingdom Financial Ombudsman Service. Alternatively, you may be entitled to refer your complaint to your local ombudsman or dispute resolution body. The address of the United Kingdom Financial Ombudsman Service is:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Tel: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk


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